Help When It Is Not Quite Right

Add your confirmed return window here, such as 14 days from delivery. The final policy should match Shopify Admin policy settings.

Returned items should be unworn, unused, and in their original condition with any packaging included where applicable.

Items showing signs of wear, damage, perfume, cosmetics, or missing packaging may not be eligible for a refund.

For hygiene reasons, earrings or pierced jewellery may be excluded from returns unless faulty. Edit this wording to match your final policy.

If exchanges are offered, explain whether customers should return and reorder or contact support for help with size or style changes.

If an item arrives damaged or incorrect, contact support promptly with your order number and clear photos so the team can review it.

Contact support with your order number, email address, item details, and reason for return. Wait for instructions before sending anything back.