Frequently Asked Questions

Mirage by Black Rose is the accessible designer jewellery line under the Black Rose luxury house. It offers luxury-inspired, curated pieces for customers who want an elevated look and feeling at a more accessible price point.

Yes. Mirage sits under Black Rose, but it is not the same as the main Black Rose fine jewellery collections. Mirage is the accessible designer line curated by the house.

Mirage is selected around visual impact, everyday wearability, and attainable price points. The main Black Rose collections may use higher-tier materials, services, and pricing where specifically applicable.

Materials vary by product. Please check each product page for the most accurate material and finish information before ordering.

Mirage is a luxury-inspired designer jewellery line at a more accessible price point. Each product page should be used as the source of truth for materials, finish, sizing, and care.

Use the Size Guide for ring, bracelet, and necklace guidance. If you are between sizes or unsure, contact support before ordering.

Processing and delivery times should be checked on the Shipping & Delivery page and at checkout. Exact timeframes can vary by location and service.

Returns are subject to the returns policy, return window, and eligibility rules. Please review Returns & Exchanges before sending anything back.

Keep jewellery dry, avoid perfume and chemicals, store pieces separately, and clean gently with a soft cloth. See the Jewellery Care Guide for more detail.

Mirage pieces are prepared with considered packaging suitable for gifting and safekeeping. Packaging details may vary by item or order.

Use the Contact page with your order number, email address, and a short description of what you need help with.