Order confirmation
After checkout, you should receive an order confirmation email. Check your spam or promotions folder if it does not arrive.
Order Tracking
Find out where to look for confirmation, dispatch, and tracking updates.
After checkout, you should receive an order confirmation email. Check your spam or promotions folder if it does not arrive.
If tracking is available for your delivery service, a tracking email will be sent after dispatch. Tracking links can take time to update.
You can use the order status link from your confirmation email when available. Add any Shopify order-status instructions here before launch.
If your expected dispatch window has passed and no tracking has arrived, contact support with your order number and checkout email.
Need an update?
The team can help check your order if you have not received the expected update.